Train & Gain
The NTTA run a series of training courses that address the needs of the industry whether you
are a one man band or a company with multiple depots and fitters. What is most important is that
the courses give solid grounding on the basics for new people and up to date details about the
current vehicle systems we have to deal with today. By the time you read this the regional
training sessions will be well under way and we will be discussing lots of new information
about vehicle systems during the sessions this time round.
The trailer servicing and maintenance day will continue to inform and show the delegates
about how a trailer works right from the theory of auto reverse brakes, running gear and
coupling developments to practical inspection, setting up and adjustment. This time round we
will be able to give some details about the systems of trailer disk brakes currently being
offered on some trailers.
The Towbar fitting and wiring course will again be looking carefully at the new CANbus systems
and how we recognise and work with them. This, of course, raises discussions about the
need to have some knowledge of the vehicle management systems to make informed
decisions about what equipment is the safest to install. Vehicle specific wiring kits are covered
in detail. Practical exercises are in place to demonstrate workshop tooling best practice
and the importance of choosing the correct cable size. The course also covers simple
techniques in customer service to reduce the incidences of dissatisfied customers, including
the important tasks like booking the job in so the customer knows what he is getting!
The towing law morning will raise discussions about existing towing legislation and the new
topics that include Corporate Killing and our responsibilities, tachographs, drivers licensing
together with other relevant topics.
Increasing your turnover of business is great but to keep the momentum your staff need to be
confident and competent in their jobs. The training courses we offer are designed to take
people from complete beginners right through to being fully trained to work within the towing
industry, fitting or servicing. During the courses we deal with real issues that occur daily and
offer discussion and problem solving forums to increase confidence and ultimately job quality.
Please don't make the mistake of delaying the training because you are too busy or thinking
that your staff won’t learn anything. It has been proven time and time again that your business
will benefit from investing in your staff and raising their quality awareness. We all know
mistakes cost money and we can never count IncreasingGTarain&in the cost of lost customers.
It has been proven time and time again that your business will benefit from investing in your staff.