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Genesis Sporthomes - Approved Service Centre

Genesis Sporthomes - Approved Service Centre


Genesis Sporthomes near Ipswich, has been appointed the latest Witter & Westfalia Global Approved Service Centres in the UK.

Witter & Westfalia want to offer the highest possible level of service to the consumer through the entire journey of purchasing and installing the company's products.

The Deeside based company has over 450 fitting outlets nationwide and the decision to select a number across the country to become Approved Service Centres is explained by E-Commerce and Demand Fulfilment Manager, Andrew Royles:

"As market leaders, we feel that it is important that our customers get the best possible experience when purchasing our products. From the moment they go online and place an order, to the point where they drive out of the service centre with the job completed, we want them to be completely satisfied with the levels of service and expertise that they have received."

"The level of sophistication in vehicles introduced in the last ten years has developed to such an extent that fitting a towbar and wiring should only be undertaken by a specialist who has the necessary skillset and equipment. The towbar and wiring is the safety critical item that joins the vehicle with the caravan/trailer and keeps your family safe".

"It was a natural progression", Royles continues "to look at the final link in the chain, which is of course the service centres. From design and manufacture, to the products leaving our premises, we have total control of proceedings. However, at the most critical point of the transaction i.e. the fitting, we had no input. Therefore, with the full cooperation of the fitting outlets, we have established the criteria by which they can be awarded the Approved Service Centre mantle. Ultimately it is in their own interests to meet the criteria, as it will mean increased sales for those selected outlets; when a customer is booking on line, wherever possible we will direct them to the nearest Approved Fitting Centre because we can be sure of the service they will receive.

Head down to the newly branded Witter & Westfalia Approved Service Centre - Genesis Sporthomes, Unit 53 Martelsham Creek Ind Est, Ipswich, IP12 4SD

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